King’s Lynn Town Football Club

Website Privacy Notice 

1. INTRODUCTION 

This privacy notice provides you with details of how we collect and process your personal data through your  use of our site https://www.kltown.co.uk/. 

By providing us with your data, you warrant to us that you are over 13 years of age.  

King’s Lynn Town Football Club is the data controller and we are responsible for your personal data (referred  to as “we”, “us” or “our” in this privacy notice).  

Contact Details 

Our full details are:  

Full name of legal entity: LYNN FC Ltd 

Email address: office@kltown.co.uk

Postal address: The Walks Stadium, Tennyson Road, King’s Lynn, Norfolk, PE30 5PB

Telephone number: 01553 760060

It is very important that the information we hold about you is accurate and up to date. Please let us know if at 

any time your personal information changes by emailing us at office@kltown.co.uk OR by writing to us at 

the above address.  

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.  

We may process the following categories of personal data about you:  

Communication Data that includes any communication that you send to us whether that be through the  contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.  

Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records 

of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.  

User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back‐ ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.  

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation path details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.  

Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such ascompetitions, prize draws and free give‐aways, to deliver relevant website content and advertisements to you andmeasure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimateinterests which in this case are to study how customers use our products/services, to develop them, to grow ourbusiness and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content andadvertisements to you (including Facebook adverts or other display advertisements) and to measure or understandthe effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests whichis to grow our business. We may also use such data to send other marketing communications to you. Our lawfulground for this processing is either consent or legitimate interests (namely to grow our business). 

Sensitive Data 

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.  

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.  

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at office@kltown.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.  We may process your personal data without your knowledge or consent where this is required or permitted by law.  

We do not carry out automated decision making or any type of automated profiling.  

3.HOW WE COLLECT YOUR PERSONAL DATA [NOTE: YOU ONLY NEED TO INCLUDE THIS IF YOU HAVE NOT OBTAINEDTHE PERSONAL DATA DIRECTLY FROM THE DATA SUBJECT. DELETE THE SECTION IF NONE OF IT IS 

RELEVANT]

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may collect data about you from our sub‐contractors such as ticketing systems, particularly if you purchase a season ticket.  We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this https://www.wix.com/about/privacy  

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.  We may also receive data from publicly availably sources such as the Electoral Register based inside the EU.

4.MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).  

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.  Before we share your personal data with any third party for their own marketing purposes we will get your express consent.  

You can ask us or third parties to stop sending you marketing messages at any time by following the opt‐out links on any marketing message sent to you or by emailing us at office@kltown.co.uk at any time.  If you opt out of receiving marketing communications this opt‐out does not apply to personal data provided as a result of other transactions, such as purchases etc.  

5.DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:  

•Service providers who provide IT and system administration services. 

•Volunteers who write and distribute our newsletters. 

•Professional advisers including lawyers, bankers, auditors and insurers 

•Government bodies that require us to report processing activities. 

•Third parties to whom we sell, transfer, or merge parts of our business or our assets. 

We require all third parties to whom we transfer your data to respect the security of your personal data and to 

treat it in accordance with the law. We only allow such third parties to process your personal data for specified 

purposes and in accordance with our instructions.  

6 INTERNATIONAL TRANSFERS 

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:  

•We may transfer your personal data to countries that the European Commission have approved as providing anadequate level of protection for personal data by; or 

•If we use US‐based providers that are part of EU‐US Privacy Shield, we may transfer data to them, as they haveequivalent safeguards in place; or 

•Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codesof conduct or certification mechanisms approved by the European Commission which give personal data the sameprotection it has in Europe. 

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.  

7 DATA SECURITY 

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.  We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.  

8 DATA RETENTION 

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.  When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.  For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.  

In some circumstances we may anonymise your personal data for research or statistical purposes in which case 

we may use this information indefinitely without further notice to you.  

9 YOUR LEGAL RIGHTS 

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.  

You can see more about these rights at:  

https://ico.org.uk/for‐organisations/guide‐to‐the‐general‐data‐protection‐regulation‐gdpr/individual‐rights/  

If you wish to exercise any of the rights set out above, please email us at office@kltown.co.uk.  

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.  We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.  

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will  notify you.  If you are not happy with any aspect of how we collect and use your data, you have the right to complain to 

the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.  

10 THIRD‐PARTY LINKS 

This website may include links to third‐party websites, plug‐ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third‐party websites and are  not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.  

11 COOKIES 

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see 

[https://www.wix.com/about/privacy]

介绍

本政策规定了我们如何收集、处理和保存您的个人数据，如果您访问我们的在线商店或以其他方式向我们提供个人数据。我们是位于伦敦N13 4BS Green Lanes 459b的Kaizen Ticketing Solutions LTD。我们是您个人数据的数据控制者。

本政策影响您的法律权利和义务，请仔细阅读。如果您有任何问题，请通过电子邮件联系我们或拨打0208 858 0709。

我们收集的个人数据

当您预订门票或购买商品时，我们会收集、处理、存储和使用个人数据，包括您的姓名、地址和电子邮件地址以及支付信息。如果您为他人注册参加活动，我们也可能收集您提供的关于其他人的个人数据。您同意您已通知任何其他人您向我们提供的个人数据的隐私声明，并在必要时获得他们的同意，以便我们可以根据本政策合法处理他们的个人数据。

您提供给我们的所有个人数据必须真实、完整和准确。如果您向我们提供不准确或虚假的数据，并且我们怀疑身份欺诈，我们将记录此情况。

您无需提供任何个人数据即可查看我们的在线商店。但是，我们可能仍会根据本政策的数据自动收集部分收集信息，并根据本政策的营销通信部分进行营销通信。

当您通过电子邮件或邮寄方式联系我们时，我们可能会保留通信记录，并且我们可能会记录与您的任何电话通话。

我们自动收集的数据

当您访问我们的在线商店时，我们或代表我们的第三方会自动收集并存储有关您的设备和活动的信息。此信息可能包括(a)您的计算机或其他设备的唯一ID号；(b)有关您的设备的技术信息，例如设备类型、网络浏览器或操作系统；(c)您的偏好和设置，例如时区和语言；以及(d)有关您的浏览行为和模式的统计数据。我们根据本政策的Cookie部分使用Cookie收集此信息，并以匿名方式使用我们收集的信息来改进我们的在线商店和我们提供的服务，并用于分析和研究目的。

营销通信

如果您选择接收我们的营销通信，您同意处理您的数据以发送此类通信，其中可能包括新闻通讯、博客文章、调查和有关新活动的信息。我们保留您的同意记录。

您可以选择不再接收营销通信，方法是通过电子邮件联系我们，点击营销电子邮件中的取消订阅或在您的在线账户中更新您的偏好。如果您取消订阅营销通信，可能需要长达5个工作日才能使您的新偏好生效。因此，我们将在记录中保留您的个人数据用于营销目的，直到您通知我们您不再希望接收我们的营销电子邮件。

合法处理您的个人数据

我们将使用您的个人数据以履行我们向您提供您预订的活动门票或您订购的商品的合同义务，包括与您联系有关活动或商品的任何信息，并处理您对活动或商品的任何问题、评论或投诉。

我们也可能出于我们的合法利益使用您的个人数据，包括处理您需要的任何客户服务，执行我们之间任何其他协议的条款，出于监管和法律目的（例如反洗钱），用于审计目的，并与您联系有关本政策的更改。

我们与谁共享您的数据？

我们可能会与我们可能委任的任何服务提供商、分包商和代理商共享您的个人数据，以代表我们并根据我们的指示执行功能，包括支付提供商、电子邮件通信提供商、IT服务提供商、会计师、审计师和律师。

在某些情况下，我们可能需要根据适用的法律和/或法规披露您的个人数据，例如，作为反洗钱流程的一部分或保护第三方的权利、财产或安全。

我们也可能在与任何合并、资产出售、合并或重组、融资或我们业务的全部或部分被另一家公司收购的谈判中或与之相关的情况下共享您的个人数据。

我们在哪里保存和处理您的个人数据

您的部分或全部个人数据可能会因任何原因存储或转移到欧盟（EU）以外的地方，例如，如果我们的电子邮件服务器位于欧盟以外的国家，或者我们的任何服务提供商或其服务器位于欧盟以外。我们将仅将您的个人数据转移给已提供足够保障的组织。

Cookies

Cookie是一个包含唯一识别号的小文本文件，通过您的浏览器从网站传输到您计算机的硬盘。Cookie识别您的浏览器，但不会让网站知道您的任何个人数据，例如您的姓名和/或地址。这些文件随后被网站用来识别用户何时重新访问该网站。

我们的在线商店使用Cookie，以便我们可以在您返回时识别您并个性化您的设置和偏好。大多数浏览器最初设置为接受Cookie。您可以更改浏览器设置，以便在您收到Cookie时通知您，或拒绝接受Cookie。请注意，如果您拒绝接受Cookie，我们的在线商店可能无法高效运行。

我们还使用Google Analytics来监控在线商店的使用情况。Google Analytics匿名收集信息并生成报告，详细说明访问在线商店的次数、访问者通常来自哪里、在网站上停留的时间以及访问了哪些页面。Google Analytics在您计算机的硬盘上放置了几个持久性Cookie。这些不收集任何个人数据。如果您不同意此操作，您可以在浏览器中禁用持久性Cookie。这将阻止Google Analytics记录您的访问。

安全

我们将以确保个人数据适当安全的方式处理您的个人数据，包括防止未经授权或非法处理以及意外丢失、破坏或损坏，使用适当的技术或组织措施。您提供给我们的所有信息都存储在我们的安全服务器上。任何支付交易都使用SSL技术加密。

如果我们已提供或您选择了密码，您有责任对该密码保密。

但是，您承认没有系统可以完全安全。因此，尽管我们采取这些步骤来保护您的个人数据，但我们不承诺您的个人数据将始终保持完全安全。

您的权利

您有权从我们这里获得我们持有的您的个人数据的副本，并要求我们纠正不准确或不完整的个人数据中的错误。您也有权随时要求我们删除您的个人数据。要行使这些权利或您根据适用法律可能拥有的任何其他权利，请通过电子邮件联系我们。

请注意，如果您的请求明显没有根据或过度，我们保留收取管理费的权利。
如果您对本政策或我们处理您的个人数据有任何投诉，您应联系英国监管机构：信息专员（www.ico.org.uk）。

我们的在线商店可能包含其他感兴趣网站的链接。一旦您使用这些链接离开我们的网站，您应该注意我们对该其他网站没有任何控制。因此，我们不能对您在访问此类网站时提供的任何信息的保护和隐私负责，此类网站不受本政策的约束。您应谨慎行事，并查看相关网站的隐私政策。

保留

如果您在我们这里注册，我们将保留您的个人数据，直到您关闭您的账户。
如果您接收我们的营销通信，我们将保留您的个人数据，直到您选择不再接收此类通信。
如果您与我们进行了预订或联系我们提出问题或评论，我们将在此类联系后的48个月内保留您的个人数据，以便回应您可能有的任何进一步查询。

一般

如果本政策的任何条款被有管辖权的法院认定为无效或不可执行，则该条款应尽可能地解释为反映各方的意图，所有其他条款应保持完全有效。

本政策应受英格兰和威尔士法律管辖并根据其解释，您同意提交给英格兰法院的专属管辖权。
我们可能会不时更改本政策的条款。您有责任定期查看本政策，以便了解其任何更改。如果您在我们声明更改生效的时间后继续使用我们的在线商店，您将接受这些更改。